Operational Support Officer

Operational Support Officer – HMP Ashfield, Bristol

Company: Supportive Bridge Staffing Agency

Location: HMP Ashfield, Bristol, United Kingdom

Salary: £26,436.80 per annum plus excellent benefits

Job Type: Full-Time, Regular (40 hours per week, including shift work and nights)

Job ID: 305757

Play a Vital Role in Secure Environment Operations

Supportive Bridge Staffing Agency is proud to partner with essential public service providers to connect trustworthy, organized professionals with high-impact careers. We are currently seeking a dedicated Operational Support Officer to join the team at HMP Ashfield in Bristol.

In this pivotal role, you will help maintain safety, security, and smooth operational flow across the facility, ensuring a secure and controlled environment that supports positive reform.

What You’ll Do

As an Operational Support Officer, your responsibilities will include:

• Control Room Operations: Monitor CCTV and radio systems, respond promptly to alarms, and complete necessary documentation and net test/cell call checks.

• Gatehouse Management: Control access for staff and visitors, conducting vehicle and staff searches as required.

• Escort & Command Support: Assist with vehicle escorts around the establishment, manage Body Worn Video Camera (BWVC) equipment, and support the Command suite or emergency exercises.

• Contingency Planning: Participate actively in drills, exercises, and general operational support duties as directed by the Custodial Operations Manager.

What We Are Looking For

• Qualifications: Minimum GCSE Maths and English grade C or above (or equivalent), with solid IT literacy.

• Skills & Abilities: Strong organizational, analytical, and interpersonal skills. You must be a team player with excellent communication abilities, capable of maintaining strict confidentiality and handling sensitive information with utmost trust and decorum.

• Requirements: A full UK driving licence is required. The role involves shift work, which may include nights.

• Desirable: Prior knowledge of security procedures, Microsoft Office proficiency, or previous experience working within a secure environment or similar client group.

What We Offer

• Competitive Pay: £26,436.80 per annum with regular reviews.

• Pension Scheme: Up to 6% contributory pension scheme.

• Culture & Impact: Work within an autonomous, supportive team where you can make a genuine, positive difference to public sector and justice services.

• Equal Opportunities: Benefit from an inclusive employer committed to fair access, reasonable adjustments, and diversity.