Patient Administrator – Theatres

Patient Administrator - Theatres

Provided by Supportive Bridge Staffing Agency

Overview

• Position: Patient Administrator - Theatres (Permanent Role)

• Location: Shirley Oaks Hospital, Croydon

• Employment Type: Full-Time (37.5 hours per week, flexible shift pattern between 07:00–18:00 Monday–Friday with some weekend work required)

• Salary: £24,947.00 per year

About the Role

Supportive Bridge Staffing Agency is proud to partner with Shirley Oaks Hospital in Croydon—part of Circle Health Group, Britain's leading independent healthcare provider—to recruit a dedicated Patient Administrator for their Administration and Theatre department.

This is a permanent, full-time position working 37.5 hours a week on a flexible shift pattern. In this vital role, you will contribute directly to the smooth operation of patient administrative processes throughout the entire patient journey, ensuring a professional, efficient, and standardized service for all patients, visitors, consultants, and staff.

Key Responsibilities

• Patient Journey Support: Assist with the smooth running of administrative workflows across every stage of the patient's care pathway.

• Process Adherence: Follow Circle Health Group's best practice process maps to maintain a standard, high-quality, and professional service level.

• Query Management: Handle and resolve all incoming patient and staff enquiries efficiently and professionally.

• Correspondence & Bookings: Manage all incoming and outgoing mail, approve electronic bookings via the relevant systems, and process bookings received through email.

• Health, Safety & Compliance: Maintain active knowledge of the Health and Safety at Work Act to ensure a safe environment for patients, visitors, and staff, while keeping up-to-date with all mandatory training.

Candidate Requirements

• Education: Maths and English GCSE at grades A to C (or equivalent Functional Skills Level 2 evidence).

• Technical Skills: Highly proficient in PC use, software, and computerised systems.

• Core Competencies: Basic financial awareness, strong organisation, and meticulous attention to detail.

• Desirable Criteria: Previous administrative experience gained within a private healthcare environment.

Salary & Benefits Package

• Competitive Pay: Fixed starting salary of £24,947.00 per year.

• Leave Allowance: 25 days holiday per year plus bank holidays, increasing up to 30 days with service.

• Financial Security: Private Pension Scheme and non-contributory life insurance.

• Healthcare Benefits: Private Healthcare Scheme for treatment at Circle hospitals, covering pre-existing medical conditions, alongside Friends & Family hospital discounts.

• Family Friendly Policies: Enhanced Maternity, Paternity, and Adoption pay.

• Wellbeing & Rewards: Access to a staff engagement hub featuring nationwide discounts, extensive rewards, voluntary benefits, and dedicated wellbeing support resources.

• Career Growth: Industry-leading training, development, and professional progression opportunities.

Equal Opportunities & Values

Circle Health Group is an equal opportunity employer committed to creating a diverse workforce offering inclusive opportunities for all colleagues. They champion individuals who embody their core principles: being selfless, compassionate, committed, collaborative, brave, agile, tenacious, and creative.