Quality and Service Improvement Manager
About this role
Now Hiring: Full-Time Quality & Service Improvement Manager
Location: Covering multiple services across Bedfordshire, Hertfordshire, and London (Base / Admin: Colwyn Bay, LL28 4AD)
Salary: £65,640 at entry, rising to £69,706 post-probation + £7,000 Car Allowance
Contract Type: Permanent / Full-Time (37 hours per week with required travel and occasional nights away)
Partnered Agency: Bridge Staffing Solutions
Why Work Through Us?
At Bridge Staffing, we act as your supportive career bridge, connecting experienced senior healthcare leaders with highly respected, values-led providers like MHA (Methodist Homes).
We take the stress out of your job search by offering friendly guidance, fast-tracked onboarding, and high-impact executive career opportunities tailored to your professional ambitions. Whether you are looking to drive nationwide standards or step into a progressive leadership role, our agency is here to support you every step of the way!
About the Role
We are recruiting an enthusiastic and committed Quality and Service Improvement Manager on a permanent full-time basis on behalf of MHA.
This is a key senior leadership role responsible for supporting Area Managers across named services (including Anjulita Court, Elmside, Kenbrook, Lawnfield House, Oak Manor, Riverview Lodge, Trembaths, and Westbury Grange) to ensure the delivery of exceptional relationship-centred care, regulatory compliance, and operational excellence. You will lead by example, coach key colleagues, address operational challenges, and occasionally provide temporary hands-on leadership in homes during management vacancies or performance turnarounds.
What You Will Need
Professional Qualification: A recognised health or social care professional qualification.
Management Experience: Proven background working as a manager within health or social care settings.
Quality Monitoring: Direct, verifiable experience monitoring quality standards and driving continuous improvement in a care environment.
Leadership & Flexibility: Passion for making a positive difference to older people, alongside the flexibility to travel and stay away from home as required by business needs.
Perks & Benefits You'll Enjoy Through MHA
Lucrative Remuneration: £65,640 entry salary rising to £69,706 post-probation, plus a substantial £7,000 car allowance.
Total Wellbeing Support: Access to employee assistance programmes, confidential counselling, chaplaincy support, and pastoral care.
Exclusive Discounts: Save money with retail store savings, online purchase discounts, and competitive healthcare schemes.
Fully Supported Training: Nationally recognised training courses, professional development, and genuine career progression paths.
Leave Options: 28 days holiday (including bank holidays) with options to buy annual leave, plus life assurance and family-friendly policies.