Progression Job Coach
About this role
Job Advertisement: Progression Job Coach
Company Name: Support Bridge Staffing Agency
Location: Cardiff, CF10 3BW
Salary: £31,000 per annum + excellent benefits
Job Type: Permanent, Full-Time (37.5 hours per week, Monday to Friday, 9:00 AM to 5:00 PM)
Job ID: 312732
Ready to impact a better future?
Support Bridge Staffing Agency is proud to partner with employment, skills, and enterprise initiatives to connect passionate mentors with transformative community roles. We are currently recruiting a dedicated Progression Job Coach to join our Employment, Skills and Enterprise team in Cardiff.
In this rewarding role, you will support participants on the Restart scheme to overcome barriers, build confidence, and transition into sustainable employment. By delivering personalized coaching and practical support, your work will help individuals take positive steps toward long-term career success and create a lasting, meaningful impact on local communities.
What You’ll Do
Caseload Management: Manage a caseload of participants, guiding them through every stage of the Restart journey from initial engagement to sustained employment.
Coaching & Action Plans: Deliver one-to-one coaching, conduct thorough needs assessments, and create tailored action plans to address individual barriers to work.
Employability Support: Provide practical guidance on CV writing, job applications, interview preparation, and effective job-search techniques.
Employer Collaboration: Build strong relationships with local employers and internal teams to match participants to suitable roles.
Compliance & Records: Maintain accurate, high-quality records while ensuring full compliance with contract requirements and customer service standards.
What We Are Looking For
Experience: Background in coaching, mentoring, or supporting individuals into employment, training, or education.
Passion & Drive: A genuine passion for helping people succeed, combined with experience working in a target-driven or performance-focused environment.
Interpersonal Skills: Strong communication and relationship-building abilities, with the confidence to motivate and influence others.
Organizational Skills: Excellent organization, time management, IT literacy, and the ability to manage multiple priorities effectively.
Language Skills: A good understanding of the Welsh language is highly advantageous.
What We Offer You
Competitive Package: £31,000 per annum with a strong benefits suite.
Leave Allowance: 25 days’ holiday plus bank holidays (with the option to buy up to 5 additional leave days each year).
Pension Scheme: Up to 6% contributory employer pension scheme.
Training & Career Growth: Access to over 1,100 internal courses, funding for qualifications and apprenticeships (over 60 different options), mentoring, and internal progression pathways.
Health & Wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 24/7 virtual GP access, and 30% off at managed leisure centres.
Retail & Community Perks: Savings across roughly 1,000 retailers, a paid volunteering day, tax-free payroll giving, and inclusive employee support networks.
Vetting and Checks
An Enhanced Disclosure and Barring Service (DBS) check is required for this role (covering spent and unspent convictions, cautions, and relevant police information). Candidates will also complete an Occupational Health Questionnaire to ensure proper workplace support is provided.