Customer Assistant

Job Title: Customer Assistant

Staffing Agency Partner: Supportive Bridge Staffing Agency

Location: Pickaquoy Road, KW15 1RP Kirkwall

Employment Type: Part-Time (20-hour contract)

Pay Rate: £13.45 - £14.45 per hour (plus an extra £2.00 per hour for bank holidays and £3.50 per hour for night shifts)

Shift Details: AM and PM shifts including the weekend

Reference Number: 732231

About the Role

Are you energetic, collaborative, and ready to get stuck into a dynamic retail environment? Supportive Bridge Staffing Agency is proud to partner with Lidl to find a dedicated and friendly Customer Assistant for their store on Pickaquoy Road in Kirkwall.

As a Customer Assistant at Lidl, no two shifts are ever the same. From restocking shelves and jumping on tills to baking fresh goods and maintaining the middle aisles, you’ll keep business booming and go the extra mile to ensure every customer receives top-tier service. This is a fantastic opportunity to build your retail career with ongoing training and clear paths for progression—including opportunities to become a Freshness, Non-Food, or Bakery Specialist!

Key Responsibilities

• Customer Service: Act as a Lidl expert, helping shoppers with their questions, queries, and requests with a friendly smile.

• Store Operations: Efficiently work deliveries as they arrive in-store and help keep the shop floor clean, tidy, and organized.

• Specialized Tasks: Proactively bake fresh goods to keep the bakery topped up and expertly merchandise the non-food middle aisles.

• Teamwork: Pitch in with your retail colleagues to manage changing priorities and keep shifts running smoothly.

What You’ll Need

• Experience: Previous experience working in a fast-paced environment.

• Skills: Excellent customer service and communication skills.

• Flexibility: The ability to start a shift early or finish late (with AM and PM shifts including weekends).

• Mindset: A positive attitude, a strong drive to work hard, and a friendly manner that inspires your team and welcomes customers.

What’s on Offer (Benefits)

• Competitive Pay: £13.45 - £14.45 per hour, plus hourly enhancements for bank holidays (£2.00/hr) and night shifts (£3.50/hr).

• Generous Leave: 30–35 days’ holiday (pro rata).

• Perks: 10% in-store discount and a solid pension scheme.

• Support & Growth: Ongoing professional training, career progression pathways, enhanced family leave, and long service awards.

• Inclusive Culture: Join a supportive, diverse team that values individuality and equity.