Customer Assistant

Customer Assistant (Retail)

• Location: Store – 119 Niddrie Mains Road, Edinburgh (EH16 4GN)

• Agency: Supportive Bridge Staffing Agency

• Contract: Permanent, Part-Time (20-hour contract)

• Shifts: Varied shifts (Availability for 5:30 AM starts or 11:00 PM finishes is essential)

• Experience Level: Entry Level

• Reference Number: SBS-716288

The Opportunity

At Supportive Bridge Staffing, we specialize in connecting enthusiastic individuals with fantastic workplaces. We are currently recruiting a part-time Customer Assistant to join the team at a premier, fast-moving retail store in Edinburgh. If you are looking for a reliable, engaging role that offers a steady schedule, this 20-hour contract is the perfect opportunity.

In this dynamic environment, no two shifts are the same. From restocking shelves to jumping on the tills, you’ll keep moving, help business boom, and never be bored. You’ll work closely with your retail colleagues to keep the store clean, tidy, and organised, ensuring every customer receives the great service they deserve.

What You’ll Earn & Receive

• Hourly Rate: £13.45 – £14.45 per hour

• Premium Pay: An additional £2.00/hr for Bank Holidays and £3.50/hr for night shifts

• Holiday: 30–35 days of annual leave (pro rata)

• Perks: 10% in-store discount & Pension scheme

• Support: Enhanced family leave & Long service awards

• Progression: Quality training to help you thrive, with pathways to become a Freshness, Non-Food, or Bakery Specialist.

What You’ll Do

• Act as a store expert, helping customers with their questions, queries, and requests.

• Efficiently work deliveries as they arrive in store.

• Passionately provide excellent customer service.

• Proactively keep the bakery topped up by baking fresh goods.

• Expertly merchandise and maintain the middle aisles of Non-Food products.

What You'll Need

• Experience working in a fast-paced retail, hospitality, or customer-facing environment.

• Excellent customer service skills.

• Flexibility: Full availability to handle early morning starts (from 5:30 AM) or late evening finishes (until 11:00 PM) is required.

• A positive, adaptable approach to changing store priorities.

• A friendly manner and a smile to inspire your team and help customers.

A Note on Applications:

Thinking of using AI to help with your application? Generative AI tools are great for brainstorming and interview prep, but our onboarding team loves to see your genuine voice. Make sure your application reflects you!