Customer Team Leader

Customer Team Leader

Hiring Agency: Supportive Bridge Staffing Agency

Location: Edinburgh (6-8 Comely Bank Road Stockbridge, Edinburgh, EH4 1HQ)

Job ID: 1069292

Pay Rate: £14.48 per hour

Contract Type: Permanent, Part-Time (24 hours per week + regular overtime)

Closing Date: 06-08-2026

About the Role

Supportive Bridge Staffing Agency is proud to partner with our client to recruit a driven and enthusiastic Customer Team Leader in Edinburgh (Stockbridge).

In this exciting leadership role, you will take the next step toward managing your own store by leading a small team in a fast-paced environment. Whether you are working on the shop floor, supporting postal/bakery services, or coordinating home delivery support, you'll play a vital role in delivering essential services and making life easier for our customers.

Key Responsibilities

• Team Leadership: Own the day-to-day running of the store by leading your shift, motivating, coaching, and supporting your team to deliver efficient operations and great service.

• Store Operations: Work hands-on on the shop floor and tills, setting the pace for Customer Team Members while supporting store performance through merchandising, stock accuracy, and HR processes.

• Community & Membership: Champion the Co-op brand through active community engagement and driving membership growth.

Candidate Requirements

• Age Requirement: Must be aged 18 or over to authorize age-related sales.

• Core Skills: A passion for people and leadership, the ability to work flexibly, and a knack for leading by example.

• Experience: Skills in retail, merchandising, or team management are fantastic, but previous experience is not essential as full training and development resources are provided.

• Shift Availability: Varied shifts including early mornings (5:45 AM opening), afternoons, late evenings (10:00 PM closing), and at least 1 weekend shift (to be discussed further at interview).

Perks & Benefits

• Competitive Pay: £14.48 per hour + opportunities for regular overtime.

• Generous Employee Discount: 30% off Co-op products in store.

• Paid Time Off: 36 days of holiday per year (pro-rata, including bank holidays).

• Pension Scheme: Up to 10% employer pension contributions.

• Financial Flexibility: Access to Wagestream, allowing you to draw a percentage of your pay as you earn it.

• Health & Wellbeing: 24/7 access to GP appointments and colleague support programs.

• Additional Perks: Cycle-to-work scheme and market-leading family/life policies.

• Career Growth: Full training and robust career development resources to help you step up and shape your future.