Rent Recovery Support Officer (LBR6)

Job Title: Rent Recovery Support Officer (LBR6)

Company: Supportive Bridge Ltd (On behalf of Redbridge Council)

Key Job Details

Detail Info Location: 255 - 259 High Road, Ilford, Greater London, IG1 1NN (Hybrid: Up to 2 days per week in office)

Pay Rate: £18.33 per hour (PAYE)

Contract Type: Temporary (26 Weeks, starting 24 Aug 2026)

Working Hours: 36 hours per week

IR35 Status: Inside IR35

Role Overview

Supportive Bridge Ltd is recruiting a proactive Rent Recovery Support Officer to join the Housing Income Recovery Team at Redbridge Council. In this role, you will play a critical part in maximizing rent collection, pursuing arrears systematically, and helping customers effectively manage their rent accounts across Council Housing and Temporary Accommodation.

Key Responsibilities

• Income & Arrears Recovery: Pursue rent arrears systematically in line with organizational procedures to maximize overall income recovery across Temporary Accommodation and Council Housing.

• Tenant Engagement: Contact tenants in a timely, structured manner to resolve arrears issues, respond to customer inquiries within set timescales, and complete associated transactional tasks.

• Account Transitions: Assist customers in managing their arrears as they transition between different temporary accommodation settings.

• Escalations & Case Transfers: Identify complex cases and transfer customers to the Rent Collection Team, Court Officers, or the Specialist Support Team in accordance with policy guidelines.

• Record Keeping & Monitoring: Maintain comprehensive, up-to-date records of all recovery actions taken, tracking the outcome and impact of each intervention.

• Multi-Agency Collaboration: Partner with relevant internal teams and external support agencies to ensure income is maximized for both residents and the organization.