Client Liaison Manager
About this role
Client Liaison Manager – Acacia Mews Care Home
Salary: £37,000 to £40,000 per year
Location: Acacia Mews Care Home, Hatfield, Hertfordshire, AL10 0FJ
Contract Type: Permanent / Full-Time
Closing Date: 24 September 2026
About the Role
We are looking for a warm, enthusiastic, and dedicated Client Liaison Manager to join the award-winning team at Acacia Mews Care Home, operated by Avery Healthcare. In this pivotal sales and marketing role, you will manage the daily operations of the Sales & Marketing Department, driving occupancy targets, maximising revenue, and guiding prospective residents and their families seamlessly through their journey into our care home.
Key Responsibilities
Manage all in-home sales and marketing processes to meet and exceed budget targets and brand standards.
Handle general sales enquiries across all channels, including telephone calls, website leads, and brochure requests.
Maintain and actively manage an up-to-date pipeline of potential residents to forecast occupancy and maximise revenue.
Build and nurture strong, ongoing relationships with key care influencers, local professionals, and community networks.
Candidate Requirements
Experience: Ideally possess a proven background in a professional sales or client relationship role.
Driving: Must hold a full, clean UK driving licence.
Skills & Attributes: Exceptional negotiation and interpersonal skills, a professional telephone manner, and the ability to autonomously prioritise a busy workload. Must consistently live by our core values of caring, support, honesty, respect, and accountability.
Company Benefits & Culture
As part of Avery Healthcare—one of the UK's leading luxury elderly care providers—you will be joining a network of over 100 homes united by the vision of "creating meaningful lives together." We celebrate hard work and provide an inspiring, supportive environment with continuous opportunities for professional growth.
Additional Requirements
Satisfactory DBS (Disclosure and Barring Service) check (costs fully covered by Avery Healthcare).
Proof of eligibility to work in the UK.