Customer Team Leader
About this role
Job Overview
Role: Customer Team Leader
Location: The Retail Unit Turpin Avenue, Collier Row, RM5 2PU (Must be within a commutable distance from Collier Row)
Pay Rate: £15.73 per hour (including London allowance)
Contract Type: Permanent, part-time (16 hours per week + regular overtime)
Working Pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing), and at least one weekend shift (to be discussed at interview).
Age Requirement: Must be aged 18+ (to authorise age-related sales).
Closing Date: 29-10-2026
What You’ll Do
You will lead a small, fast-paced team, helping to deliver essential services to your local community. Depending on the store, your responsibilities may include supporting online services, home delivery drivers, post office operations, or bakery services.
Lead & Inspire: Own the day-to-day running of the store during your shift, motivating, coaching, and supporting your team to deliver exceptional service.
Hands-On Operations: Work alongside your team on the shop floor and tills, setting the pace and ensuring smooth daily store operations.
Store Performance: Support merchandising, stock accuracy, and internal HR processes.
Community & Membership: Act as a familiar, welcoming face in Collier Row, championing membership growth and local charity initiatives.
What You’ll Bring
We are committed to making our roles as accessible as possible. You don't necessarily need extensive retail experience—full training is provided! You will need:
A passion for people and leadership.
The ability to work flexibly and lead by example.
Skills or an aptitude in retail, merchandising, or team management.
Note: The application process involves completing two quick online assessments (taking 15–20 minutes)—no CV is needed to get started!
Fantastic Benefits Package
When you secure this role, you aren't just taking a job—you are joining a purpose-driven organisation that puts people first. Perks include:
Competitive Pay: £15.73 per hour (including London allowance) with regular overtime opportunities.
Generous Holiday: 36 days of holiday per year (pro-rata, including bank holidays).
Colleague Discount: 30% off products in-store.
Pension Scheme: Employer contributions of up to 10%.
Financial Wellbeing: Access to Wagestream (allowing you to access a percentage of your pay as you earn it).
Health & Support: 24/7 access to GP appointments and dedicated colleague support programs.
Career Growth: Full training, development resources, and a clear path toward managing your own store.