Bank Therapy Patient Coordinator
About this role
Bank Therapy Patient Coordinator — Cromwell Hospital, London
Position: Bank Therapy Patient Coordinator
Location: Cromwell Hospital, 164-178 Cromwell Road, London (SW5 0TU)
Employment Type: Bank Contract (Part-Time / Ad-hoc shifts; flexibility required around early shifts starting at 7:30 AM and late finishes up to 7:00 PM)
Salary: £14.50 per hour
About Us
As a supportive bridge staffing agency, we are proud to connect organized, customer-focused administrative professionals with world-class healthcare environments. We are currently recruiting on behalf of the renowned Cromwell Hospital in London—a leading private hospital globally recognized for advanced diagnostics, cutting-edge treatments, and exceptional patient care.
Role Overview
We are looking for a professional and empathetic Bank Therapy Patient Coordinator to ensure the smooth administrative running of our busy Therapy Department. In this dynamic ad-hoc role, you will assist clinical staff with non-clinical duties, manage patient appointments, handle billing, and provide a warm, courteous welcome to all visitors.
Key Responsibilities:
Provide a warm, professional, and helpful greeting to all patients, visitors, and colleagues, managing direct, telephone, and email inquiries.
Gather relevant client information politely, confidentially, and accurately.
Manage appointment bookings, arrange interpreters when needed, send patient correspondence, and handle DNA/UTA policies.
Process payments for treatments and equipment, liaise with accounts, private medical insurers, and embassies, and reconcile daily financial reports.
Maintain appropriate departmental stock levels and complete general administrative filing and document management.
Key Requirements & Experience
Relevant customer service and money-handling experience within a business or healthcare setting.
Excellent computer literacy, time management, and organizational skills.
Ability to work independently and prioritize tasks efficiently in a fast-paced environment.
Resilient and calm under pressure, with the ability to handle stressful situations involving emotional or challenging patients and visitors.
High cultural awareness and sensitivity to diverse individual needs and preferences.
Benefits of Bank Contracts
Working through our staffing partnership at Cromwell Hospital offers fantastic flexibility:
Flexible working patterns (ad-hoc shifts) designed to fit around your availability.
Comprehensive induction and support from an experienced, loyal multi-disciplinary healthcare team.
Access to world-class hospital facilities and exposure to an international patient base.