Customer Team Member
About this role
Job Opportunity: Customer Team Member (Rochester)
Partner Organization: Co-op Food Stores
Recruiting Agency: Supportive Bridge Staffing Agency
Location: 27 High Street Isle of Grain, Rochester, ME3 0BJ
Salary: £13.04 per hour
Contract Type: Permanent, Part-Time (12 hours per week + regular overtime)
Closing Date: 30-10-2026
About Us
At Supportive Bridge Staffing Agency, we believe that finding the right job should be a collaborative, empowering experience. We are dedicated to connecting enthusiastic candidates with meaningful, stable roles in trusted community businesses. From your initial application through to your first day on the shop floor, we are here to support, guide, and champion your career journey.
The Role
We are currently recruiting on behalf of Co-op Food Stores for a friendly and proactive Customer Team Member to join their busy store team on the Isle of Grain in Rochester.
In this fast-moving, hands-on part-time role, you will play an essential part in keeping the store running smoothly, delivering friendly service, and making life easier for shoppers in your local community every day.
What You’ll Do:
Deliver Friendly Service: Provide thoughtful customer service, helping shoppers and putting things right when needed.
Store Operations: Work hands-on across the shop floor and tills to create a great shopping experience.
Maintain Standards: Keep shelves stocked, ensure stock accuracy, and check prices, dates, and temperatures to keep the store safe and legal.
Promote Community Connection: Champion Co-op Membership and support local and national charities.
What You’ll Bring
Passion for People: A genuine enthusiasm for helping others and delivering exceptional customer service.
Flexibility & Availability: The ability to work closing shifts (from mid-afternoon through to late evening) and weekends, requiring flexible availability throughout the day.
Enthusiasm for Retail: An interest in working in a busy store environment (previous retail experience is not essential—full paid training is provided!).
Simple Application: No CV is needed! You can apply easily from your mobile device by completing quick online assessments (taking about 15–20 minutes).
Compensation & Benefits
When you join Co-op, you are joining a purpose-driven organization owned by its members that puts people first. Enjoy a robust benefits package including:
Competitive Pay: £13.04 per hour for 12 hours a week, plus regular overtime opportunities.
Holiday Allowance: 31 days of holiday per year (including bank holidays, pro-rata for part-time colleagues).
Everyday Discounts: 30% discount on all Co-op products in-store.
Financial Wellbeing: Access to Wagestream (a money management app giving you flexible access to your pay as you earn it) and a pension scheme with up to 10% employer contributions.
Health & Support: 24/7 access to GP appointments, a colleague support programme, and a cycle-to-work scheme.
Growth & Training: Full, paid training provided from day one alongside endless career development resources.