Admin Assistant - Care Home

Job Title: Admin Assistant – Care Home

Client Location: Atfield House Care Home, St Johns Road, Isleworth, Hounslow, TW7 6UH

Agency: Supportive Bridge Staffing

Pay Rate: £14.37 per hour

Hours: 40.00 hours per week (Permanent)

Shift: Day Shifts

Be the Heart of Our Front Office. Combine Administrative Skill with Warm Hospitality.

At Supportive Bridge Staffing, we specialize in placing exceptional administrative and operational talent with premier healthcare providers across the UK. On behalf of our client, Barchester Healthcare, we are seeking an organized, outgoing Admin Assistant to join the permanent team at Atfield House Care Home in Isleworth, Hounslow.

If you are a resourceful, customer-focused administrator who enjoys multi-tasking, welcoming guests, and supporting smooth home operations, this full-time permanent position offers a bright, fulfilling office environment where your work truly matters.

About the Role

As Admin Assistant, you will act as the first point of contact for the home while providing essential clerical and operational support to the management team.

Your key responsibilities will include:

• Front-of-House & Welcoming: Meeting and greeting visitors, prospective residents, and families, as well as conducting home tours to showcase what makes the care home unique.

• Telecommunications & Customer Service: Handling incoming telephone calls with a warm, professional manner and responding to general enquiries.

• Administrative Support: Managing physical and digital filing systems, updating databases, maintaining records, and providing administrative assistance to home managers.

• Community & Culture: Interacting warmly with residents and contributing daily to a vibrant, positive, and organized care environment.

About You

We are seeking a proactive "people person" who combines strong administrative proficiency with genuine empathy and warmth.

Key Requirements:

• Skills: Excellent IT/computer literacy, strong multi-tasking abilities, and a confident, articulate telephone manner.

• Interpersonal Qualities: A warm, approachable personality with a genuine interest in engaging with residents, families, and team members.

• Experience: Background in front-of-house, administrative, or customer-facing roles is highly desirable.

Rewards Package & Benefits

• Competitive Pay: £14.37 per hour (40 hours/week permanent contract, day shifts).

• Pension Scheme: Workplace pension scheme with employer contributions from 3%.

• Learning & Development: Free comprehensive training courses designed to build confidence and expand administrative capabilities.

• Recognition & Rewards: 'Employee of the Month' awards, 'Long Service Awards', and an unlimited 'Refer a Friend' bonus scheme.

• Perks & Wellbeing: Access to wellbeing support tools and a wide array of retail discounts and savings.