Duty Manager
About this role
As a Duty Manager, you will oversee club operations during assigned shifts, including opening and closing procedures. You will combine team leadership with strong customer service and sales engagement, conducting prospective member tours while ensuring health and safety protocols are rigorously upheld.
Key Responsibilities
Manage the overall running of the club on shift, including facility opening, closing, and health & safety compliance.
Guide, support, and lead on-site staff while maintaining high standards of customer service and member satisfaction.
Conduct tours for prospective members, contribute to sales target achievements, and cover lifeguard breaks following on-site training.
Requirements
Demonstrable sales experience with strong business acumen and a customer-centric mindset.
Outstanding communication and interpersonal skills with a collaborative, 'can-do' leadership approach.
Ability to swim to a high standard and willingness to undergo site lifeguard training.
Benefits
Free membership access to health and fitness facilities across locations with personal health assessments.
Sales commission scheme alongside a flexible rewards package including retail discounts and pension options.
Career growth and professional development opportunities in a supportive team environment.