Airtable is recruiting: Customer Success Manager (London), based in London, UK.

About the role: Its flexible platform combines a relational database, custom applications, automations, and AI, giving teams the building blocks to create solutions around the way they actually work.

What you would be doing:

Serve as the post-sales point of contact for your accounts, guiding customers to the right answer or the right Airtable team when you cannot resolve something yourself
Drive onboarding excellence, working with customers on a mutual plan so their primary workflows launch within 90 days, with governance and best practices in place from…
Build joint success plans with customers focused on AI adoption, business outcomes and operational efficiency
Lead Executive Business Reviews and data-driven value reviews that document ROI, surface risk and identify growth
Develop champions across existing users so each account has multiple advocates who can sustain adoption
Deliver enablement that accelerates adoption: Airtable 101, feature-specific sessions, AI and MCP workshops, and hands-on build sessions

What they are looking for:

You have 5+ years of experience in enterprise customer success, account management, solutions consulting or technical account management supporting B2B SaaS or workflow…
You have a track record of delivering measurable results for customers through onboarding, adoption, retention and expansion
You have owned relationships with multi-stakeholder enterprise accounts and are comfortable being the customer's primary contact
You have technical fluency and can guide both business and technical audiences. You are comfortable discussing workflow automation, integrations and data, and you have a…
You are a teacher at heart, able to distill technical or intricate systems into clear, actionable guidance, with strong facilitation, storytelling and presentation skills
You are skilled at building success plans, running business reviews and mapping platform capabilities to customer outcomes

Apply directly on Airtable's website using the button on this page.

Customer Success Manager (London)

About this role