Funeral Arranger
About this role
Job Overview
Role: Funeral Arranger
Location: Dean House, Ferryhill, DL17 8JY (Must be within a commutable distance from Ferryhill)
Pay Rate / Salary: £13.47 per hour plus benefits
Contract Type: Permanent, part-time (20 hours per week, Monday to Friday—working 9:00 AM to 1:00 PM one week and 1:00 PM to 5:00 PM the following week)
Closing Date: 29-10-2026
What You’ll Do
You will join a friendly team helping families say the perfect goodbye to their loved ones during their most difficult moments. Duties include:
Client Care & Support: Build positive relationships with clients and the community, supporting them both in person and over the phone, arranging family visits, and answering questions with high empathy and care.
Branch & System Management: Maintain a clean, safe, and welcoming environment in the funeral home (with times working independently in branch) and use digital systems to manage client documentation, arrangements, and invoicing.
Care of the Deceased: Assist in the care and preparation of the deceased (such as hair, make-up, and viewings) and support with the manual handling of coffins. (Note: Positions within Funeralcare involve direct physical contact with the deceased as part of normal duties).
What You’ll Bring
We are committed to making our roles as accessible as possible. No previous experience in the funeral industry is required—full training and ongoing support are provided! You will need:
Good communication skills and a passion for building positive relationships with high levels of empathy, discretion, and care.
Good IT skills and the ability to confidently work with numbers and basic calculations.
A keen eye for detail and accuracy to ensure regulatory policies are followed.
The ability to carry out the physical elements of the role, such as moving coffins in preparation for family viewings (appropriate training and equipment will be provided).
Note: You can apply easily from your mobile device in a few simple steps—no CV needed to get started!
Fantastic Benefits Package
When you secure this role, you aren't just taking a job—you are joining a purpose-driven organisation that puts people first. Perks include:
Competitive Pay: £13.47 per hour plus benefits.
Generous Holiday: 23 days of holiday per year (pro-rata, rising with service).
Colleague Discounts: 30% off Co-op branded products and 10% off other brands in-store all year round.
Pension Scheme: Employer contributions of up to 10%.
Financial Wellbeing: Access to Stream (a money management app giving you access to a percentage of your pay as you earn it).
Health & Support: 24/7 access to an Employee Assistance Programme, virtual GP appointments, and free eye tests.
Career Growth: Endless development opportunities, including apprenticeships and clear career paths.