Customer Team Leader
About this role
Job Advertisement: Customer Team Leader (Food Retail)
Recruiting Agency: Bridge Staffing Agency
Location: The Retail Unit, Turpin Avenue, Collier Row, RM5 2PU (Candidates must be within a commutable distance)
Job Type: Permanent, Part-Time
Contract Hours: 16 hours per week + regular overtime (Varied shifts including early mornings, afternoons, and late evenings; requires at least 1 weekend shift and flexible availability)
Salary: £15.73 per hour (includes London allowance)
Closing Date: 29 October, 2026
About the Role
As a Customer Team Leader, you will take the next step toward retail management by leading a small, friendly team in a fast-paced store environment. You’ll help deliver essential community services, maintain store standards, and ensure customers receive exceptional service whether they are shopping in-store, using bakery services, or picking up online orders. (Note: Applicants must be aged 18+ to authorise age-related sales).
Your key responsibilities will include:
Owning the day-to-day running of the store by leading your shift and setting the pace for the team.
Motivating, coaching, and supporting colleagues to deliver efficient operations and great service.
Working hands-on across the shop floor and tills, supporting merchandising, stock accuracy, and store performance.
Championing store membership and community engagement with local charities.
What You'll Receive
We believe in supporting our leaders and people with fantastic benefits, wellbeing resources, and a rewarding career path:
Competitive Pay: £15.73 per hour (inclusive of London allowance).
Financial Flexibility: Wagestream app access to withdraw a percentage of your pay as you earn it.
Colleague Discounts: 30% off all Co-op products in-store.
Future Planning: Excellent pension scheme with up to 10% employer contributions.
Health & Wellbeing: 24/7 access to GP appointments, wellbeing support programmes, and physical/mental health services.
Time Off: Holidays starting from 36 days per year (including bank holidays, pro-rata for part-time colleagues).
Career Growth: Full, paid training and career development resources to help you step up your retail career.
About You
Experience: Skills in retail, merchandising, or team management are welcomed, though formal retail management experience is not essential—a passion for people and leadership is what matters most!
Availability: Seeking candidates able to cover varied shifts (early mornings, afternoons, and late evenings) with weekend flexibility.
Culture Fit: You embrace an inclusive, diverse workplace where everyone belongs and supports one another.