Director, Customer Success Management

MongoDB is looking for a Director of Customer Success to lead its UK and Ireland Customer Success team. This is a manager-of-managers role on a hybrid working model, and MongoDB wants candidates based in London.

You would recruit, coach and develop leaders from frontline manager up to senior manager level, helping high-touch Customer Success teams deliver value to customers and grow their careers. You would also design and run strategies to improve customer retention, satisfaction and product adoption, and spot expansion opportunities. The role works closely with senior leaders in Sales, Solution Architecture, Product, Professional Services, Marketing, HR and Customer Support.

Key responsibilities:

• People leadership across the Customer Success team
• Setting analytical metrics and hitting quarterly and long-term targets
• Building programmes for retention, expansion, satisfaction and adoption
• Maintaining strong relationships across MongoDB teams and offices

What MongoDB asks for:

• A bachelor's degree (technical preferred)
• 7+ years of people management, including leading leaders
• 15+ years in customer success, account management, client services or similar, with 10+ years working with or supporting large enterprises
• Experience setting regional direction for customer success programmes and using data to guide decisions
• Experience influencing executive stakeholders, internally and externally
• Experience with enterprise infrastructure technology (MongoDB or NoSQL knowledge is a plus, not required)
• Excellent communication skills and comfort with ambiguity and change

MongoDB mentions employee affinity groups, fertility assistance and a generous parental leave policy.

Apply directly on MongoDB's website using the button on this page.