Receptionist / Administrator
About this role
Receptionist / Administrator – Stratum Clinic Wimbledon (Raynes Park)
Position: Receptionist / Administrator
Location: Raynes Park Health Centre, 1 Lambton Rd, London, SW20 0LW
Salary: Circa £29,000 per annum (dependent on experience) + benefits
Contract Type: Permanent | Full-Time (40 hours per week)
Shift Pattern: Shifts between 8:00 AM and 8:00 PM, covering 5 days per week, Monday to Saturday
About Supportive Bridge Staffing Agency
At Supportive Bridge Staffing Agency, we bridge the gap between talented administrative professionals and premier healthcare environments where they can make a genuine impact. We are proud to partner with Stratum Clinic Wimbledon (part of Bupa Health Services and The Dermatology Partnership) to source a dedicated Receptionist / Administrator. If you excel at providing friendly, efficient service and want to be a crucial part of a leading dermatology care team, we want to hear from you.
The Role
As a Receptionist / Administrator, you will support the overall reception function, ensuring every patient receives a warm, professional, and efficient welcome. You will be at the heart of the clinic's day-to-day running, facilitating smooth patient journeys and managing clinical administration.
Key Responsibilities:
Check in patients, manage appointments (bookings, follow-ups, and cancellations), and ensure a seamless patient journey.
Answer incoming telephone calls promptly and professionally, directing queries and providing accurate information to patients, consultants, and internal teams.
Handle postal documentation, audit trails, and consultant referral/charge sheets accurately.
Assist doctors and nurses with administrative needs and respond to clinical queries.
Manage self-funding and insured patient processes, take payments or deposits, process refunds, and liaise closely with the bookings team.
Follow Standard Operating Procedures for all tasks, including internal referrals and end-of-day responsibilities.
What We Are Looking For
Essential experience working in a high-level, face-to-face customer service environment.
A strong work ethic with a proactive, dependable approach and a genuine passion for patient care.
Excellent verbal and written communication skills with strong organizational capabilities and attention to detail.
A collaborative team player who is comfortable using IT systems and handling diverse administrative duties.
A friendly, welcoming manner focused on creating an exceptional patient experience.
Benefits & Rewards
Working through this partnership means you will also gain access to a robust corporate benefits package designed to support your total wellbeing:
Time Off: 25 days holiday (increasing with length of service), with the option to buy or sell days.
Healthcare Perks: Bupa health insurance provided as a benefit in kind.
Financial Flexibility & Security: Wagestream for early access to up to 40% of earned wages within minutes, competitive pension plans, and interest-free annual travel loans.
Support & Wellbeing: Parental leave options, access to the unique Menopause Plan, My Bupa Extras retailer discounts, and long-service rewards.