Duty Manager
About this role
As a Duty Manager, you will manage facility operations during assigned shifts, including opening and closing procedures and supervising cleaning operations. You will combine operational leadership with customer engagement, conducting club tours for prospective members and ensuring health and safety compliance across all areas.
Key Responsibilities
Supervise the clean team and oversee daily club operations during shifts, including facility opening, closing, and health & safety compliance.
Lead and support on-site colleagues while maintaining excellent standards of customer service and member satisfaction.
Conduct prospective member tours, support sales target achievements, and cover lifeguard breaks following on-site training.
Requirements
Demonstrable sales and operational experience with strong supervisory capabilities.
Excellent communication, leadership, and interpersonal skills with a collaborative, customer-focused approach.
Ability to swim to a high standard and willingness to complete on-site lifeguard training.
Benefits
Free membership access to health and fitness facilities across locations with personal health assessments.
Comprehensive rewards package including retail discounts, pension options, and lifestyle benefits.
Career advancement and continuous professional development opportunities in a supportive environment.