Employee Relations Specialist Grievances

Job Advertisement: Employee Relations Specialist - Grievances (via Bridge Staffing Agency)

Position Overview

• Role: Employee Relations Specialist - Grievances

• Location: Lidl House, 14 Kingston Road, Surbiton, London (KT5 9NU)

• Salary: £52,800 to £70,400 per annum (depending on experience, includes 10% non-contractual London Weighting)

• Contract Type: Full-Time (Hybrid working model: 3 days in our state-of-the-art Tolworth office, up to 2 days working from home)

• Reference Number: 699473

About the Role

Bridge Staffing Agency is proud to partner with Lidl to recruit a curious, collaborative, and dedicated Employee Relations Specialist - Grievances in Surbiton, London. In this newly created role within our dynamic Head Office HR team, you will help shape a brand-new Employee Relations team dedicated to nationwide grievance management.

If you thrive on navigating complex cases, working at pace, and delivering fair, balanced outcomes, this is your opportunity to drive our nationwide strategy forward and make a high-impact difference.

Key Responsibilities

• Case Management: Manage and coordinate formal and informal grievance cases, conduct fact-finding and investigation meetings, and lead any required disciplinary processes.

• Advisory & Coaching: Provide practical ER guidance and coaching to managers, offering feedback on case learnings while ensuring full compliance with employment legislation and the ACAS code of practice.

• Documentation & Communication: Draft outcome letters, maintain accurate case documentation, and foster a positive, professional workplace culture.

• Best Practice: Keep up to date with employment legislation and HR developments to share best practices with a range of stakeholders.

What You’ll Need

• A legal qualification or CIPD Level 7 (with specialist EL/advanced EL optional units) is desirable.

• Significant Employee Relations experience, advising middle management with up-to-date labour law knowledge.

• Proven experience leading grievance investigations, handling complex/sensitive matters, and overseeing a busy caseload while staying calm and solution-focused.

• Exceptional written and verbal communication skills, alongside strong Microsoft Office/Google and HR software proficiency.

• Experience within a retail or hospitality environment would be a distinct advantage.

What’s on Offer (Benefits)

• Competitive Salary: £52,800 - £70,400 per annum (including London Weighting allowance).

• Hybrid Working: Enjoy a great work-life balance with up to 2 days working from home and access to fantastic office perks.

• Generous Time Off: 35 days holiday per year (pro rata).

• Office Perks & Discounts: Onsite gym, restaurant, barista bar, parking with EV charging, and a 10% in-store discount card (plus extra savings on cinema tickets and days out).

• Supportive Benefits: Contributory pension scheme and extensive training for career progression.