Microsoft 365 Service Analyst
About this role
Job Overview
Role: Microsoft 365 Service Analyst
Location: Manchester City Centre (Hybrid working, with approximately 1 day per week in the office) (Must be within a commutable distance from Manchester)
Salary: £35,000 to £40,000 per annum plus great benefits (Work Level 6B)
Contract Type: Permanent, full-time (37.5 hours per week)
Closing Date: 29-10-2026
What You’ll Do
You’ll join the Colleague Enablement & Insights team, playing a key role in shaping how thousands of colleagues experience Microsoft 365 across Co-op. Duties include:
Service Management & Improvement: Support the ongoing management, governance, and continuous improvement of Microsoft 365 services and digital tools.
Data & Insight Analysis: Analyse service, adoption, and engagement data to identify trends, opportunities, and areas for improvement.
Colleague Support & Communication: Create communications, guidance, and training materials to help colleagues get the most from their tools, while planning and coordinating M365 changes and releases.
Collaboration & Governance: Work with technical and operational teams to assess service impacts, manage licences, track risks, and build strong stakeholder relationships.
What You’ll Bring
We are committed to making our roles as accessible as possible. If you are excited about colleague technology but your experience doesn’t align perfectly, we still encourage you to apply! You will need:
Experience working with Microsoft 365 services and a genuine passion for colleague technology.
An understanding of service management, change management, governance, or continual improvement practices.
The ability to communicate technical information clearly to both technical and non-technical audiences, alongside good presentation skills.
Experience using data and insight to drive decision-making and continuous improvement, paired with strong stakeholder management and organisational skills.
Fantastic Benefits Package
When you secure this role, you aren't just taking a job—you are joining a purpose-driven organisation that puts people first. Perks include:
Competitive Salary: £35,000 to £40,000 per annum.
Annual Bonus: Performance-based bonus scheme.
Generous Holiday: 28 days of holiday (rising to 32 with service) plus bank holidays.
Pension Scheme: Employer contributions of up to 10%.
Healthcare & Wellbeing: Virtual healthcare (including GP appointments), mental health support, fitness advice, subsidised onsite gym at the Manchester HQ, and 24/7 colleague support services.
Colleague Discounts: 30% discount on Co-op products and 10% off other brands.
Financial Wellbeing: Access to Stream (a money management app giving you early access to earned pay).
Career Growth: Training, development support, and a cycle-to-work scheme.