Customer Assistant
About this role
Customer Assistant
Location: 20 Old Walsall Road, B42 1DT Birmingham
Contract Type: Part Time (20-hour contract, AM & PM shifts, 5 AM starts)
Experience Level: Experienced
Salary: £13.45 - £14.45 per hour (plus £2.00/hr for bank holidays and £3.50/hr for nights)
Reference Number: 757170
About Us
At Supportive Bridge Staffing Agency, we are dedicated to connecting talented individuals with fantastic career opportunities. We are currently partnering with a leading nationwide retailer to find an enthusiastic and driven Customer Assistant to join their team in Birmingham.
Everyone who works here brings something unique to the table, but they share a common goal: they are collaborative, determined, and always pitch in to help each other out. If this sounds like you, we want to hear from you!
The Role
As a Customer Assistant, no two shifts are the same. From restocking shelves to jumping on tills, you’ll keep moving, keep business booming, and never be bored. You’ll take pride in going the extra mile to keep the store clean, tidy, and organised, working closely with your retail colleagues and making sure every customer receives the exceptional service they deserve.
Key Responsibilities:
Customer Support: Be a retail expert, helping customers with their questions, queries, and requests.
Store Operations: Efficiently work deliveries as they arrive in store and maintain an organized workspace.
Customer Service: Passionately provide excellent service with a friendly, welcoming manner.
Bakery Management: Proactively keep the bakery topped up by baking fresh goods.
Merchandising: Expertly merchandise and maintain the middle aisles of Non-Food products.
What You’ll Need
Experience: Experience working in a fast-paced retail environment.
Customer Focus: Excellent customer service skills with a friendly and positive approach.
Flexibility: The flexibility to start a shift early (including 5 AM starts) or finish late to suit business needs.
Adaptability: A positive approach to changing priorities throughout your shift.
Drive & Passion: A strong work ethic and the desire to make your store a success.
What You’ll Receive
Competitive Pay: £13.45 - £14.45 per hour, with additional shift premiums (£2.00 per hour for bank holidays and £3.50 per hour for nights).
Holiday Allowance: 30–35 days’ holiday (pro rata).
Perks & Discounts: 10% in-store discount and a solid pension scheme.
Growth & Support: Enhanced family leave, long service awards, ongoing training, and clear progression pathways (with opportunities to specialize in Freshness, Non-Food, or Bakery).
Our Commitment to Diversity & Inclusion
We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment.
Please note: Employment is conditional upon the company's receipt of satisfactory references and, if requested, a satisfactory Disclosure and Barring Service (DBS) check.