Customer Team Leader
About this role
Job Overview
Role: Customer Team Leader
Location: Bridge Road, Edinburgh, EH13 0LF (Must be within a commutable distance from Edinburgh)
Pay Rate: £14.48 per hour
Contract Type: Permanent, part-time (24 hours per week + regular overtime)
Working Pattern: Varied shifts including early mornings (store opening from 5:30 AM), afternoons, late evenings (store closing up to 10 PM), and at least one weekend shift (to be discussed at interview). Includes working in the in-store bakery.
Age Requirement: Must be aged 18+ (to authorise age-related sales).
Closing Date: 30-10-2026
What You’ll Do
You will lead a small, fast-paced team, helping to deliver essential services to the local community. Your responsibilities will include:
Lead & Inspire: Own the day-to-day running of the store during your shift, motivating and coaching your team to deliver exceptional service.
Hands-On Operations: Work hands-on on the shop floor, tills, and in-store bakery, setting the pace for your team.
Store Performance: Support merchandising, stock accuracy, and internal operational processes.
Community & Membership: Act as a familiar, welcoming face in the community, championing membership growth and local initiatives.
What You’ll Bring
We are committed to making our roles as accessible as possible. You don't necessarily need extensive retail experience—full training is provided! You will need:
A passion for people and leadership.
The ability to work flexibly and lead by example.
An aptitude for retail, merchandising, or team management.
Note: The application process involves completing two quick online assessments (taking 15–20 minutes)—no CV is needed to get started!
Fantastic Benefits Package
When you secure this role, you aren't just taking a job—you are joining a purpose-driven organisation that puts people first. Perks include:
Competitive Pay: £14.48 per hour with regular overtime opportunities.
Generous Holiday: 36 days of holiday per year (pro-rata, including bank holidays).
Colleague Discount: 30% off products in-store.
Pension Scheme: Employer contributions of up to 10%.
Financial Wellbeing: Access to Wagestream (allowing you to access a percentage of your pay as you earn it).
Health & Support: 24/7 access to GP appointments and dedicated colleague support programs.
Career Growth: Full training and clear pathways toward managing your own store.