Employee Relations Grievance Consultant

Employee Relations Grievance Consultant — London (Surbiton)

Your Supportive Bridge to an Exciting HR & Employee Relations Career

Location: Lidl House, 14 Kingston Road, Surbiton, KT5 9NU London (Hybrid working model: 3 days in-office, up to 2 days working from home)

Contract Type: Full Time | Experienced

Reference Number: 699473

Compensation: £52,800 up to £70,400 per annum (includes 10% non-contractual London Weighting allowance)

Perks: 35 days’ holiday (inclusive of bank holidays), 10% in-store discount, free on-site gym (open 7 days a week), Employee Assistance Programme (EAP), and enhanced family leave.

About Us: Your Supportive Bridge Staffing Agency

At [Agency Name], we believe that finding your next career milestone should be an empowering and seamless experience. As a supportive bridge staffing agency, we walk beside you every step of the way—smoothing out the application process, championing your unique skills, and connecting you with fantastic corporate and human resources opportunities at industry-leading brands.

We are proud to partner with a top-tier retail leader to find a passionate and experienced Employee Relations Grievance Consultant for their Head Office in Surbiton. If you are looking to advance your ER career in a dynamic, brand-new team environment with a dedicated agency supporting your journey, we are here to help you secure it.

The Role

An exciting, newly created opportunity has landed within Lidl's dynamic Head Office team in Tolworth. They are launching a brand-new Employee Relations team dedicated to shaping nationwide grievance management, and they want you to be a part of it!

In this pivotal role, you will help shape nationwide strategy, manage complex cases, and deliver fair, balanced outcomes. Working on a hybrid model, you will spend three days or more in a state-of-the-art office featuring an on-site gym, an exceptional restaurant, and top-tier perks, combined with up to two days working from home to support the ultimate work-life balance.

What You’ll Do:

• Case Management: Manage and coordinate formal and informal grievance cases, alongside disciplinary processes where required.

• Investigations: Conduct thorough fact-finding and investigation meetings while maintaining strict confidentiality.

• Advisory & Coaching: Provide practical ER guidance, coaching, and feedback on case learnings to managers and the supporting team.

• Documentation & Compliance: Draft outcome letters, maintain accurate case documentation, and ensure full compliance with employment legislation.

• Culture & Best Practice: Keep up to date with developments in employment legislation and HR best practices to maintain a positive, professional workplace culture.

What You’ll Need

• Qualifications: A legal qualification or CIPD Level 7 (with specialist EL/advanced EL optional units) is highly desirable.

• Experience: Significant Employee Relations experience advising middle management and up-to-date knowledge of labour law, grievance procedures, and the ACAS code of practice.

• Core Skills: Proven experience leading grievance investigations, handling complex and sensitive matters with discretion, and overseeing a busy caseload while remaining calm and solution-focused.

• Communication: Exceptional written and verbal communication skills, strong influencing capabilities, and proficiency in Google/Microsoft Office and HR software. (Note: Experience within a retail or hospitality environment would be advantageous).

What’s in It for You

• Competitive Salary: £52,800 up to £70,400 per annum (depending on experience, including London Weighting).

• Generous Time Off: 35 days’ holiday per year (inclusive of bank holidays).

• Perks & Facilities: 10% in-store discount, free on-site gym access (open 7 days a week), and an Employee Assistance Programme (EAP).

• Workplace Balance: Enhanced family leave and a flexible hybrid working model.