Family Liaison Officer
About this role
Family Liaison Officer (School Support Staff)
Agency: Supportive Bridge Staffing
Client: Lift Clacton (Part of Lift Schools)
Location: Pathfields Road, Clacton-on-Sea, Essex, CO15 3JL
Position Type: Fixed-Term | Full-Time (37 Hours/Week, 39 Weeks/Year – Term Time Only)
Salary: From £24,893.47 per annum + Local Government Pension Scheme (LGPS) & Lift Schools Benefits
About the Role
Supportive Bridge Staffing is proud to represent Lift Clacton in hiring a compassionate, resilient, and highly organized Family Liaison Officer.
In this role, you will serve as a vital bridge between the school, pupils, families, and external agencies. You will work directly with parents and carers—including hard-to-reach families—to overcome barriers to attendance, support student wellbeing, and empower families so that every child can engage fully in their education.
Key Responsibilities
Family Support & Relationship Building: Build strong, trusting relationships with parents, carers, and students; provide practical guidance on parenting, behavior management, wellbeing, and access to local community services.
Attendance & Engagement: Identify root causes of student absence, conduct home and community visits where appropriate, and create practical attendance improvement plans alongside school staff.
Student Advocacy & Nurture: Support students facing complex challenges (including those at risk of exclusion), ensure the child's voice is heard, and assist in coordinating nurture and resilience interventions.
Data & Targeted Interventions: Analyze attendance trends and performance data to inform early interventions and evaluate support effectiveness.
Safeguarding & Multi-Agency Collaboration: Prepare safeguarding reports, attend statutory/multi-agency meetings, draft referrals, and collaborate with external professionals to ensure pupil safety and welfare.
What We Are Looking For
Essential Qualifications & Experience:
GCSE English and Mathematics at Grade 4 (Grade C) or equivalent.
Proven experience engaging hard-to-reach families through home/community visits.
Strong working knowledge of safeguarding, child protection, and safer recruitment guidance.
Experience utilizing performance/attendance data to inform decision-making.
Exceptional de-escalation, interpersonal, and communication skills under pressure.
Desirable Criteria:
Knowledge of current UK attendance and exclusion legislation.
Previous experience working within an educational setting or collaborating with social care/external statutory bodies.
About the School & Network
Lift Clacton: A rapidly improving, vibrant secondary school with over 1,500 students, graded 'Good' by Ofsted (June 2024). Built on a culture of ambition, collaboration, and mutual respect, the school places community engagement at its core.
Lift Schools Network: As part of a national multi-academy trust of 62 schools, you will benefit from comprehensive professional development, wide-ranging career pathways, and an extensive employee rewards package.