Administrative Assistant

Supportive Bridge Staffing Agency

Job Title: Administrative Assistant - Mindplace

Location: Mindplace Harrogate, HG1 1JG

Rate of Pay: £26,800 per annum + excellent benefits

Contract Type: Permanent, Full-Time (37.5 hours per week, Monday to Friday on shifts between 8:00 AM - 10:00 PM, plus Saturdays 9:00 AM - 5:00 PM and Sundays 9:00 AM - 5:00 PM)

About the Role

We are partnering with Mindplace Harrogate to find an organized and customer-focused Administrative Assistant on a permanent, full-time basis. Mindplace creates dedicated spaces offering expert face-to-face mental health and wellness support, grounded in nearly 80 years of trusted Bupa care.

As an Administrative Assistant through Supportive Bridge, you will efficiently manage all front-of-house, administrative, and receptionist activities, serving as an essential support network to ensure every customer interaction is special, memorable, and smooth.

Key Responsibilities

• Greet and welcome customers warmly, supporting their entire journey from arrival to a thorough checkout.

• Manage incoming customer queries via phone calls, emails, and local mailboxes professionally and efficiently.

• Maintain well-presented reception and waiting areas while proactively escalating facility needs.

• Handle appointment bookings, payments, invoices, credit notes, and customer records across systems like EXACT, BOSS, or Meddbase.

• Process clinical files, consent forms, appointment packs, and ensure customer reports and abnormal results are dispatched within desired time frames.

• Oversee incoming and outgoing post, stock monitoring, ordering goods, and processing invoices and delivery notes according to policy.

What We Are Looking For

• Previous administrative and reception experience with outstanding written and verbal communication skills.

• A friendly, welcoming demeanor dedicated to delivering top-tier customer service.

• Strong organizational skills, computer literacy, reliability, and a proactive, adaptable attitude in a busy environment.

• Knowledge of medical terminology is highly desirable.

Why Join Through Us at Mindplace Harrogate?

• Competitive Salary: £26,800 per annum on a stable, full-time permanent contract.

• Holiday & Leave: 25 days annual leave (increasing with length of service) with options to buy or sell, plus parental leave options.

• Health & Wellbeing Support: Bupa health insurance provided as a benefit in kind, alongside access to a Menopause Plan and holistic wellbeing programmes.

• Financial Flexibility & Security: Access Wagestream to instantly draw down up to 40% of your earned wages, competitive pension plans, and long-service milestone rewards.

• Perks & Commuter Support: Interest-free annual travel loans for public transport and My Bupa Extras retail discounts.