Shift Manager
About this role
Job Title: Retail Shift Manager
Agency: Supportive Bridge Staffing Agency
Client: Greggs
Location: Wishaw, United Kingdom
Pay Rate: £14.00 per hour (includes a 20p/hr band increment), paid weekly
Contract Type: Permanent
Hours: 25 hours per week (Shift pattern and availability to be discussed at interview)
About the Role
Supportive Bridge Staffing Agency is looking for an enthusiastic and customer-focused Shift Manager to support Greggs at their Wishaw location.
In this management role, you will take responsibility for running the shop whenever the Shop Manager isn't around. You will engage, motivate, and support the team while driving excellent service across all customer channels—including in-store, delivery, Click + Collect, and drive-thru.
Key Responsibilities
Team Leadership: Inspire and direct team members to maintain high operational standards and achieve outstanding shop performance.
Customer Service: Lead by example on the shop floor by serving customers in a fast, friendly, and efficient manner.
Food Preparation & Merchandising: Oversee sandwich assembly, oven operations, and keep food displays fully stocked and presentable throughout the day.
Shop Maintenance: Maintain a clean, organized, and welcoming environment for both customers and staff.
What We Are Looking For
Previous team supervisory or shift management experience in a fast-paced retail or customer service environment.
Natural leadership capabilities with a dependable, hands-on work ethic.
Passion for delivering exceptional customer service and fostering an inclusive workplace culture.
Flexibility to work shift patterns agreed upon during the interview process.
Benefits & Perks
Competitive weekly pay (£14.00/hr) with paid breaks.
Free hot drinks while on shift.
Colleague discount offering up to 50% off Greggs products for you and a family member.
10% company profit-share scheme.
Health & Wellbeing App featuring remote GP and physiotherapy services, plus a confidential Employee Assistance helpline.
Pension scheme with matching employer contributions up to 7%.
Growing holiday entitlement, share investment plans, long-service awards, and partner discounts.