Detention Custody Officer
About this role
Job Advertisement: Detention Custody Officer (DCO)
Company Name: Support Bridge Staffing Agency
Location: Yarls Wood Immigration Centre, Bedford, MK44 2FQ
Salary: £31,000 per annum, rising incrementally to £32,000 upon successful completion of your 6-month probationary period, and £35,000 after 2 years of service.
Job Type: Permanent, Full-Time (40 hours per week average; variety of day and night shift patterns)
Job ID: 303153
This isn’t just security work. It’s people work.
Support Bridge Staffing Agency is proud to partner with vital immigration and support services to connect empathetic, resilient professionals with meaningful community careers. We are currently seeking dedicated individuals to join Yarls Wood Immigration Centre as Detention Custody Officers (DCO).
In this role, you will support people during some of the most difficult moments of their lives. Relying heavily on communication, empathy, and respect rather than just authority, you will help create a safe, secure environment while treating every resident with dignity. No prior experience is necessary—if you have the right attitude, you’re made for this!
What You’ll Do
Safe Environment: Maintain safety, security, and order across the centre.
Positive Relationships: Build professional, respectful relationships with residents from diverse cultures and backgrounds.
De-escalation: Calmly manage and de-escalate challenging situations using strong listening and communication skills.
Resident Support: Support individuals who may be scared, frustrated, or vulnerable through difficult moments with compassion and non-judgement.
What We Are Looking For
Key Traits: Calm under pressure, able to listen without judgement, and confident handling difficult situations.
Cultural Awareness: Deeply respectful of every background, culture, and individual circumstance.
Vetting & Eligibility: Must already possess the right to work in the UK (no visa sponsorship available, typically requiring Indefinite Leave to Remain and 3+ years living in the UK).
Security Clearances: Must be able to pass Home Office Counter Terrorist Check (CTC), Enhanced DBS (adult and child barring), and a 5-year checkable history.
What We Offer You
Comprehensive Training: A 7-week fully paid training program covering conflict resolution, communication, and cultural awareness, with clear pathways into leadership and specialist roles.
Leave Allowance: 224 hours of annual leave (including bank holidays).
Pension Scheme: Employer pension matched up to 6%.
Daily Perks: Free on-site parking, subsidised meals including 1 free meal per day, and full uniform provided.
Discounts & Benefits: Employee discounts and Blue Light Card eligibility.
Vetting and Checks
Job offers are subject to strict security vetting, including Home Office Counter Terrorist Check (CTC), Enhanced DBS clearance with child and adult barring, and a comprehensive 5-year background check.