Service Delivery Manager

Service Delivery Manager – Luton (Home-Based / West Midlands region)

Company: Supportive Bridge Staffing Agency

Location: Luton (Home-based / flexible working)

Salary: £39,000 per annum plus life insurance and excellent benefits

Job Type: Full-Time, Permanent (Regular)

Job ID: 312498

Ready to impact a better future?

Supportive Bridge Staffing Agency is proud to partner with health and public service providers to connect experienced, performance-driven leaders with rewarding career opportunities. We are currently recruiting a dedicated Service Delivery Manager to lead operations for our Health Assessments team (Work Capability Assessments on behalf of the DWP).

In this pivotal leadership role, you will act as the single point of accountability for volume, quality, and customer service within your team. By driving a performance-focused culture, supporting functional assessors and site coordinators, and ensuring service users are treated with care and respect, your leadership will directly impact vital community services.

What You’ll Do

As a Service Delivery Manager, your responsibilities will include:

• Operations & Leadership: Lead, inspire, and manage a team of functional assessors, clinical standards leads, and site coordinators (administrative team).

• Performance Management: Drive delivery against challenging targets for volume, quality, and service levels using robust management information.

• Continuous Improvement: Work closely with the Regional Quality & Performance Manager to drive continuous improvement, disseminate best practices, and resolve customer complaints.

• Team Oversight: Monitor administrative workflows, oversee health & safety, manage attendance proactively, and support staff professional development and mentorship.

What We Are Looking For

• Leadership Experience: Proven track record of leading, developing, and motivating teams, including the ability to engage and support remote teams effectively.

• Performance Delivery: Experience delivering against challenging performance targets in a fast-paced environment.

• Sector Background: Health assessment experience is helpful, though not essential.

• Core Skills: Strong commercial awareness, exceptional communication skills, and a customer-focused mindset.

What We Offer

• Competitive Pay: £39,000 per annum.

• Leave & Pension: 25 days’ annual leave plus bank holidays, options to purchase additional annual leave, and an up to 6% contributory pension scheme.

• Insurance & Wellbeing: Life insurance, Employee Assistance Programme, Wisdom App, Simplyhealth cash plans, Bupa anytime helpline, free flu vaccines, and eye tests.

• Training & Progression: Comprehensive training, coaching opportunities, and a strong commitment to professional development.

• Perks & Discounts: Exclusive savings on cinema tickets, Merlin Entertainments, online shopping, mobile phone plans, and leisure centre memberships.