Front of House Team Member
About this role
As a Front of House Team Member, you will manage reception activities, assist visitors, and answer enquiries face-to-face and via telephone using basic Microsoft Office tools. Additionally, after receiving full on-site training, you will support operations by covering lifeguard breaks when required.
Key Responsibilities
Provide warm, efficient, and empathetic customer service to all club members and visitors.
Manage reception processes smoothly, answering questions and maintaining high organizational standards.
Undergo site lifeguard training to safely cover lifeguard breaks when needed.
Requirements
Strong communication skills, both face-to-face and over the phone, with a friendly and supportive demeanor.
Basic computer literacy, including proficiency in Microsoft Word and Excel.
Ability to swim to a high standard and willingness to complete on-site lifeguard training.
Benefits
Free gym membership access and personal health assessments across locations.
Comprehensive wellbeing rewards including retail discounts, pension options, and lifestyle benefits.
Continuous development opportunities within a supportive healthcare and leisure environment.